Pilgrim Reservations

Al Gallo
Venice (Venezia), Italy
Santa Croce 88 Salizzada San Pantalon - Calle Del Forno

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Overall User Rating: 3.2

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Value for Money 3.0

Rooms 3.2

Cleanliness 3.2

Location 3.6

Security & Safety 3.4

Service & Staff 2.4

Food / Dining 3.2

Total 3.2

"Nice Location"

User Rating: 3.8

Reviewer: Kay D. of NY, United States

Reviewed: May 17, 2009 (see hotel reviews from Hosteltraveler.com)

Traveled: May 2009 Type: Youth/Student

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Comments (English):
The hotel was in a nice location in Venice, very clean and safe. It is recommended that you know how to speak Italian at this place though since the staff doesn't speak much English.

"Al Gallo .........terrible experience! Rude customer service +"

User Rating: 1.5

Reviewer: Dennis B. of Agoura Hills, United States

Reviewed: May 12, 2008 (see hotel reviews from Italyinstantbooking.com)

Traveled: April 2008 Type: Family

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Comments (English):
We booked through this booking site.....and whether it was the booking site or the hotel, the Al Gallo, we had a terrible experience! We booked for 4 people and upon arrival were met with a VERY angry, unprofessional owner (?) who insulted us over and over, insisted we made the mistake on our end, insisted that 2 double beds in rooms didn't exist in Italy (obviously untrue as the hotel we booked later that night had those available), yelled at us (unbelievable, right? But it happened!) AND yelled at us to "Get out!" when we were unwilling for only 2 of us to stay when we had contracted clearly for 4 of us! (we frankly didn't feel safe there at that point!). Anyway, horrible customer service.....maybe it was the booking site that made the first mistake......it could've been handled with kindness. But Rudeness is how it WAS handled and our advice is..... when it Venice Italy AVOID Al Gallo at all costs!!

"Small and good"

User Rating: 3.9

Reviewer: Lars H. of Uppsala, Sweden

Reviewed: January 1, 2008 (see hotel reviews from Eurohosteltraveler.com)

Traveled: October 2007 Type: Couple

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Comments (English):
Nice and small hotel. Well located for people starting a cruise from the harbour. For newcomers is it difficult to find the nearest way from Piazzale Roma. For old and not so strong people is it hard to climb the narrow stairs.

"Pleasant stay at Al Gallo"

User Rating: 3.8

Reviewer: Pernilla J. of Stockholm, Sweden

Reviewed: August 14, 2007 (see hotel reviews from Instantworldbooking.com)

Traveled: July 2007 Type: Family

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Comments (English):
Al Gallo was a very nice little hotel in Venice. Nice and hospitality people .
We can warmly recommend to stay at Al Gallo.

"Mala experiencia"

User Rating: 3.0

Reviewer: Maria Luisa C. of Antiguo Cuscatlan, El Salvador

Reviewed: July 12, 2007 (see hotel reviews from Eurohosteltraveler.com)

Traveled: June 2007 Type: Family

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Comments (Espanol-Spanish):
A pesar de que teniamos confirmada la reservacion por 2 noches desde el 31 de Mayo, al llegar al hotel el 28 de Junio nos dijeron que solo nos podian dar una noche por que estaban llenos, que ellos no eran responsables por las reservaciones hechas en Internet.